Note that you may get the Trust this computer message on your iPhone, but once you opt to trust it then you should be fine to go.You should have your iPhone connected in order for Windows to see the device.I've tried giving you generic instructions as it's not clear what version of Windows you're using.Right-click on iPhone and select Update Driver Software.Ĭlick browse and navigate to the following location:Ĭ:\Program Files\Common Files\Apple\Mobile Device Support\Drivers If you want to allow your computer to access information on your device, select your device in the Finder and click Trust, or if you're using iTunes, click Continue. Enter your passcode, if you have one, to unlock your iPhone, iPad or iPod touch. right click and select update driver software. Connect your iPhone, iPad or iPod touch to your computer or another device. open device manager, find portable devices, click on small arrow to open it up. I will try to give steps as I remember.with your phone plugged in. You should see a list of device types with arrows to the left of their namesįind the one with iPhone listed under it (usually it'll be under the Portable Devices category, but not always) Level 1 16 points just spent a long time with tech support -glad I had apple care. Go to your Start menu and open Control Panel The way to fix this (assuming you are in fact on Windows), is to: That is, if you're supposed to get any message, it should be the Trust this computer message. It could work differently if the design aim was to be able make phone calls sooner with a dead battery. The phone's circuitry has to wait for the battery voltage to build up to the point where the circuitry can operate. It's actually an issue on the Windows side of things, because what you're getting the wrong message. The phone's charging port has a primary function of topping up the battery. You don't specify, but I'm guessing you're using a Windows laptop.
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